If you get Error 800 when attempting to connect to Hidden24.co.uk it means that your computer does not have any contact with our VPN server. Less than 1% of our customers are affected by this error. The most common reason is that you accidentally have entered the wrong address in the ‘host computer name or IP address. ” It must be exactly “connect.hidden24.co.uk”, with dots between the words and no spaces. Minimum deviation from this and the connection will not work.

To double-check and possibly change the value, select “Manage network connections” that you find in “Network” in the Control Panel. Right-click the VPN connection named Hidden24.co.uk and select “Properties.” Now have a look that the right address is in the address bar under the “General” tab.

If it still does not work it’s time to troubleshoot. Open the command prompt in Windows (by selecting “Run” from the Start menu and then typing “cmd” and press Enter). Now a black window has opened with a blinking white cursor. Type “ping connect.hidden24.co.uk” (with spaces between ping and connect) and press Enter. Your computer should now make contact with our computer and you should get a reply saying that packages have arrived and no packages were lost. If you get the answer ‘request timed out “or similar, it means that your computer may not be in contact with our server. Try then to write “ping www.idg.se”. Do you get any answer now? If not, is there something wrong with your network – perhaps the computer is not connected against the network? Double-check your network connection and see that you actually can reach the Internet before you try to connect to Hidden24.co.uk.

If you can get out on the Internet, but connect.hidden24.co.uk does not respond to your ping-call, the evidence suggests that something in your network prevents your computer to contact the Hidden24.co.uk. It may be a firewall on your workplace, or in the worst case, your network operator prevents traffic to us. In this case, please notify us, we can help you troubleshoot further. You can also contact your network operator or IT department and ask them why your computer can’t contact with connect.hidden24.co.uk, they can help you to open up the firewall that blocks traffic.