Before installing, you need make sure to sign up for the service, by creating an account on Hidden24 and purchase an active subscription.

After you have subscribed to Hidden24 you need to create a VPN connection on your computer
(and/or phone, iPad or home wifi router), to be able to connect to our vpn.

You need to do this only once for each computer or device.

1. Which one: IKEv2, L2TP/IPSEC or PPTP?

We offer three different connection options for your VPN: IKEv2, L2TP/IPSEC or PPTP. All three offer good privacy protection for everyday use.

IKEv2 is the most modern of the three protocols. It offers 256-bit IPSEC encryption. It also has the advantage of very quick connection times, and it can “roam,” meaning that if your underlying network changes or drops momentarily, the VPN will remain connected. Finally, it is the easiest to set up. We recommend using IKEv2, and it works great with UK TV services such as BBC iPlayer, Channel 4, ITV, Sky, and NowTV.

L2TP/IPSEC is also secure (256-bit IPSEC encryption) and similar to IKEv2. We offer it for backward compatibility – some devices support IKEv2, others do not. It’s also good to have a “backup option” – if you encounter any issues with IKEv2, you can try IPSEC/L2TP instead.

PPTP is ideal if you want to protect your entire home network and get a UK IP address for every device on it (including SmartTVs, FireSticks, and AppleTVs). Many routers can connect to PPTP, and by connecting your router, you will protect all the devices on your home network at once. While the encryption is less robust (with 128-bit encryption), it is still secure for all practical purposes.

Please remember that you can create and set up multiple VPN connections in parallel on your computer, such as one IKEv2 and one L2TP/IPSEC. You can then choose which one to connect to depending on your needs.

Finally, a word on security. We sometimes see warnings in the press like “L2TP/IPSec is no longer secure.” This is not entirely accurate. It is true that governments with significant resources can (likely) crack some of the older protocols when targeting criminals. But for the average VPN user, who wants to protect their privacy on public Wi-Fi or from their ISP, all three protocols encrypt traffic and make it unreadable. All three will protect your privacy well enough for everyday use. We still recommend using IKEv2, since it the most stable and the fastest.

You can find instructions for all three types of connections by scrolling down through the different sections on this page.

2. Instructions for IKEv2

Please follow these simplified instructions to create an IKEv2 VPN connection, and start using Hidden24 with your new login and password.

2.1 Simplified IKEv2 Instructions

To set up an IKEv2 connection on any type of device, use these simplified Instructions:

Step A: Create a VPN connection with the following settings

Type of VPN Connection:	IKEv2
Server Address:	ikev2-uk.hidden24.co.uk
Remote ID: *1	ikev2-uk.hidden24.co.uk
IPSec identifier: *2	YOUR USERNAME
Account:	YOUR USERNAME
Password:	YOUR PASSWORD

*1 Only MacOS and iOS ask for this information.
*2 Only Android ask for this information. Important: please fill this field out, even if it says “(not used)” in the Android interface.

Notes:
– When you set up the connection, make sure to actively select the VPN Type “IKEv2” = do not select “vpn type automatic” or similar.
– In Windows, for the field VPN Provider, please select “Windows (built-in)”.
– On MacOS, if you have problems connecting, please download this certificate from Let’s Encrypt, and install it in your keychain: Download Let’s Encrypt R3 Cert. After downloading, open KeyChain Access and “drag-and-drop” the certificate from Finder into the “login” keychain.

Step B: Connect to Hidden24

With your newly created connection, you are now able to connect to Hidden24, and start using the web securely and anonymously with the UK IP address.

2.2 Detailed IKEv2 Instructions

Step A: Select your system

Select your operating system in the below table and choose the correct PDF instructions. If the guide provided is not for your exact version, you will still most likely find the guide useful, as creating a VPN connection typically is similar across versions of the same device.


Windows	Windows 11	Download .PDF Guide
Windows	Windows 10	Download .PDF Guide

Apple	Mac OS	Download .PDF Guide
Apple	iPhone / iPad	Download .PDF Guide

Android	Android 14	Download .PDF Guide

Step B: Create connection

Follow the instructions in the PDF to set up the VPN connection.

Step C: Connect to Hidden24

Login with the user name and password you chose while subscribing to Hidden24. Then press the Connection button to start using Hidden24.

3. Instructions for L2TP/IPSEC

Please follow these instructions to create an L2TP/IPSEC VPN connection, and start using Hidden24 with your new login and password. If you need more help, there are more detailed Installation Guide PDFs for all kind of devices further down on this page.

3.1 Simplified L2TP/IPSEC Instructions

If you already know how to set up a L2TP/IPSEC connection, use these simplified Instructions: